Privacy Policy

Hey Flash ("we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with us, whether through our website, mobile services, or in person.

Information We Collect
We may collect the following types of information:

1. **Personal Information**: Includes your name, email address, phone number, delivery address, and payment information when you place orders or contact us.
2. **Usage Data**: Information about how you interact with our website (e.g., IP address, browser type, pages visited).
3. **Cookies**: Small data files stored on your device to improve user experience and enable essential website functions.

How We Use Your Information
We use your personal information for the following purposes:
- To process and deliver your orders.
- To communicate with you about your order, delivery, or promotional updates (with your consent).
- To improve our website, products, and services.
- To comply with legal and regulatory obligations.

Sharing Your Information
We do not sell or trade your personal information to third parties. However, we may share your data in the following circumstances:
- **Service Providers**: With trusted third-party services (e.g., delivery couriers, payment processors) to fulfill your orders.
- **Legal Requirements**: If required by law to comply with legal processes or protect our rights.

Data Security
We implement appropriate technical and organizational measures to secure your data against unauthorized access, alteration, or destruction. However, no method of data transmission or storage is 100% secure, so we cannot guarantee absolute security.

Your Rights
Under UK data protection laws, you have the following rights:
- **Access**: Request a copy of the personal data we hold about you.
- **Rectification**: Request corrections to incomplete or inaccurate data.
- **Deletion**: Request the deletion of your personal data when it is no longer necessary.
- **Objection**: Opt-out of marketing communications at any time.

To exercise your rights, please contact us.

Retention Period
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Cookies Policy
We use cookies to:
- Remember your preferences.
- Analyze website traffic and improve our services.
- Enable online ordering functionality.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect your website experience.

Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with the "Effective Date."

Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: info@heyflash.co.uk
Phone: +44 07776462807
Address: Hey Flash Ltd, 124 City Road, London, EC1V 2NX

By using our services, you agree to the terms of this Privacy Policy. Thank you for trusting Hey Flash!